Privacy Policy

Effective Date: 18/06/2025

Fox Clarke Heritage (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us via our website, social media, or other channels.

1. Who We Are

Fox Clarke Heritage is a UK-based brand specialising in bespoke luxury jewellery.

Email: info@foxclarkeheritage.com

Data controller: Fox Clarke Heritage (under the UK General Data Protection Regulation - UK GDPR)

2. What Information We Collect

We may collect and process the following personal data:

Identity Data: Name, title, date of birth.
Contact Data: Email address, postal address, phone number.
Financial Data: Payment card details (processed securely via third-party providers).
Transaction Data: Details of purchases and orders.
Technical Data: IP address, browser type, operating system, device information.
Usage Data: Information about how you use our website and services.
Marketing and Communications Data: Your preferences for receiving marketing from us.

3. How We Collect Your Data

We collect your personal data through:

Direct interactions (e.g., filling out forms, placing an order, signing up for newsletters).
Automated technologies (e.g., cookies and analytics tools).
Third-party sources (e.g., payment processors, social media platforms if you interact with us there).

4. How We Use Your Data

We use your personal data to:

Process orders and deliver products.
Oraganise telephone or video calls.
Manage customer relationships and support.
Send updates, newsletters, and promotions (with your consent).
Improve our website and services through analytics.
Comply with legal and regulatory obligations.

We will only use your data when we have a lawful basis to do so under UK GDPR, such as:

Performance of a contract.
Compliance with legal obligations.
Consent (for marketing).
Legitimate interests (e.g., to improve our services).

5. Marketing

You can opt in to receive updates and marketing communications. You may opt out at any time by:

Clicking the “unsubscribe” link in any marketing email.
Contacting us at info@foxclarkeheritage.com

We will never sell or lease your personal data to third parties for marketing purposes.

6. Sharing Your Information

We may share your data with:

Service providers (e.g., payment gateways, delivery companies, IT support).
Legal and regulatory authorities when required by law.
Third-party platforms you engage with (e.g., Instagram, if you reach out via social media).

All third parties must respect the security of your data and process it only for specified purposes.

7. Data Security

We implement appropriate security measures to protect your data from unauthorised access, disclosure, or misuse. This includes encryption, secure servers, and access controls.

8. Data Retention

We retain your data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

9. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request erasure of your data (“right to be forgotten”).
Object to processing or request restriction.
Withdraw consent for marketing.
Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

To exercise your rights, contact us at info@foxclarkeheritage.com

10. Cookies

We use cookies to enhance your browsing experience. You can control cookie settings in your browser. For more information, see our [Cookie Policy].

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and, where appropriate, notify you by email.

If you have any questions about this policy or your personal data, please contact:

Email: info@foxclarkeheritage.com